Shipping policy

Cut in the morning, with you the same day

We are a farm, not a warehouse. Nothing is picked until your order exists, and nothing sits in storage waiting for a courier. This page explains where we deliver, when your greens arrive, what delivery costs, and what we do on the rare day something runs late.

Last updated: July 2026

Where we deliver

We deliver anywhere in Thailand. Bangkok and Chiang Mai are served by our own delivery runs; every other province is shipped chilled by courier. You choose your province at checkout — that choice, not your postal code, sets your delivery zone and fee. We do not ship outside Thailand.

When your order arrives

Orders are harvested to order. In Bangkok and Chiang Mai we cut in the morning and deliver the same day when your order is placed before 6pm the day before; orders placed later go on the next delivery run. Elsewhere in Thailand, chilled courier delivery normally takes 1 to 2 working days from the day we harvest. We confirm your delivery date by email after you order, and you can always ask us for a specific weekday.

Delivery fees

Delivery is ฿20 in Bangkok and Chiang Mai and ฿35 everywhere else in Thailand. Any order of ฿222 or more is delivered free, in every zone. The fee is shown in your cart before you pay and appears as a separate line on your order confirmation — there are no other handling or packaging charges.

Receiving your delivery

Microgreens are living, perishable food, so someone should be there to take the box in and refrigerate it. If nobody is available, tell us in the order notes where to leave it and we will follow your instruction — but from the moment it is left as you asked, the greens are in your care and the freshness guarantee no longer applies to warmth or wilting.

If a delivery runs late

Traffic, flooding, storms, road closures, courier backlogs and public holidays can all delay a delivery, and none of them are within our control. What we control is telling you: if your order will miss its date we contact you by email or phone the same day and agree a new one with you. If a delay means your greens arrive spoiled or unusable, that is our problem, not yours — we replace the order free or refund it in full under our freshness guarantee.

Wrong or incomplete addresses

We deliver to the address you enter at checkout. If it is wrong or incomplete, message us as soon as you notice and we will correct it if the box has not gone out yet. Once it has, a delivery that fails because of an address error can be re-sent, but the greens and the delivery fee cannot be refunded — the harvest is already cut and cannot be sold to anyone else.

Changing, cancelling or refunding an order

You can change or cancel any order free of charge up to the day before delivery, before we cut your greens. Cancellation terms, our 24-hour freshness guarantee, and how refunds are paid back to your card or PromptPay account are all set out in our return and refund policy.

Read the refund policy

Questions about a delivery?

Email info@faitem.org, message us on Instagram at @faitem_, or call +66 94 689 2926. We answer our own messages, so you are talking to the people who grew and packed your greens.